Roles and Responsibilities for Online Coaching Platform

Welcome! We are excited to have you join our online coaching platform. Here is an outline of our roles and responsibilities to ensure a smooth and successful experience for both you (the tutor/ coach/ institute) and our learners.

Oops! Study’s Role:

• Platform Provision and Maintenance: We provide a user-friendly platform for you to create, manage, and deliver your online courses/service. This includes features like course hosting, video conferencing tools, content management systems, and progress tracking. We strive to ensure the platform is reliable, secure, and up-to-date.

• Marketing and Promotion: We help promote your courses to a wider audience through various marketing channels. This may include website listings, social media promotion, and search engine optimization (SEO) efforts.

• Payment Processing: We handle secure payment transactions between you and your students. We ensure a smooth experience for both parties and handle any financial-related inquiries.

• Technical Support: We offer technical support to both you and your students. This may include assistance with using the platform, troubleshooting technical issues, and addressing any questions related to the online learning experience.

• Community Building: We foster a community of learners and coaches by providing communication tools and forums. This allows you to connect with your students and build a strong learning environment.

• Pricing and Promotions: You determine the pricing for your courses/services and set any promotional offers you wish to run.

• Compliance with Platform Policies: You agree to abide by our platform’s terms and conditions, which include intellectual property policies, course content guidelines, and student interaction protocols.

Shared Responsibilities:

• Marketing and Promotion: While we provide some marketing support, you can also contribute by promoting your courses directly through your own channels.

• Student Satisfaction: We both share the responsibility for ensuring student satisfaction. We provide the platform and tools, and you deliver a high-quality learning experience that meets student expectations.

Privacy Policy

1. Introduction

This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our online platform. By accessing or using our platform, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, date of birth, qualification, payment information, and other information you voluntarily provide.  

• Usage Information: Information about your interactions with our platform, such as opted services, courses enrolled in, progress, and learning activities.

• Technical Information: Device information, IP address, and browser type.

3. How We Use Your Information

We may use your information for the following purposes:

• To provide and improve our platform and services

• To process payments and manage your account

• To communicate with you about your account, opted services, courses, and platform updates

• To personalize your learning experience

• To protect the security and integrity of our platform

• To comply with legal obligations

4. Sharing Your Information

We may share your information with the following parties:

• Tutors, Coaches and Institutes: We will not share your information with any Tutors/Coaches/Institute unless it is must required.

• Payment Processors: We may share your payment information with third-party payment processors to process payments.

• Service Providers: We may share your information with third-party service providers who assist us in operating our platform.  

• Legal Requirements: We may disclose your information to comply with legal obligations or to protect our rights.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.  

6. Your Rights

You may have certain rights regarding your personal information, such as the right to access, correct, or delete optional information. To exercise these rights, please visit my profile section or contact us at support@oopsstudy.com  

7. Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any material changes shall be notified by posting the new Privacy Policy on our platform.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@oopsstudy.com

Price Volatility Control Policy

Purpose: To establish a stable pricing environment on the platform, ensuring a fair and consistent experience for both students and service providers.

Scope: This policy applies to all service providers offering courses, materials, or services on the platform.

Price Setting:

1. Initial Pricing: Service providers must set a current sales price along with minimum price for their courses, materials, or services at the time of product approval.

2. Price Lock: Once approved, the service fee or course fee cannot be changed for three months from the date of approval.

Price Adjustments:

1. Limited Increases: After the initial three-month period, service providers may increase their charges by up to 20% without seeking prior approval.

2. Significant Increases: For increases exceeding 20%, service providers must obtain approval from Oops! Study.

Price Revisions:

1. Revision Request: Service providers may request a revision of their set minimum charges.

2. Approval Process: Any such revision request must be submitted to Oops! Study at least one month prior to the desired effective date.

3. Approval Criteria: Oops! Study will review the request and approve or deny it based on factors such as market conditions, the service provider’s performance, and the overall fairness of the proposed price.

Policy Enforcement:

• Oops! Study reserves the right to monitor pricing practices and enforce this policy at its discretion.

• Violations of this policy may result in warnings, temporary suspension, or permanent termination of the service provider’s account.

Note: This policy may be subject to change at the discretion of Oops! Study.

Promotional Offers Policy

1. Eligibility:

• All registered students on the platform are eligible for promotional offers.

• Tutors may offer promotions to attract new students or encourage repeat business.

2. Offer Types:

• Discounts: Tutors may offer discounts on course fees or bundles of courses.

• Free Trials: Tutors may offer free trials for a limited period to allow students to experience their courses before purchasing.

• Referral Bonuses: Tutors may offer referral bonuses to students who successfully refer new students to the platform.

3. Terms and Conditions:

• Promotional offers are valid for a specified period, as determined by the tutor.

• Tutors must clearly communicate the terms and conditions of their offers to students.

• Promotional offers cannot be combined with other discounts or promotions.

• The platform reserves the right to modify or cancel promotional offers at any time.

4. Platform Approval:

• Tutors must obtain prior approval from the platform before offering any promotional offers.

• The platform will review all promotional offers to ensure they comply with platform policies and guidelines.

5. Promotional Code Usage:

• Tutors may use promotional codes to facilitate the redemption of offers.

• Promotional codes must be unique and non-transferable.

• The platform will provide guidelines for the creation and distribution of promotional codes.

6. Platform Benefits:

• The platform will benefit from increased student enrollment and engagement as a result of promotional offers.

• The platform will maintain control over the promotional offers offered on the platform.

7. Tutor Benefits:

• Tutors will have the opportunity to increase their student base and revenue through promotional offers.

• Tutors will have the flexibility to create promotional offers that align with their business goals.

Note: The platform reserves the right to modify this policy at any time.

This policy aims to strike a balance between providing benefits to both the platform and tutors while ensuring fairness and transparency for students. By adhering to these guidelines, tutors can effectively leverage promotional offers to attract and retain students.