Definitions:

  1. “Platform” means the web portal oopsstudy.com.
  2. “Student” means and includes all participants who has enrolled courses / services offered by the platform in any form.
  1. “The Company” means M/s LBIS EDU PRIVATE LIMITED who owns and manages the operations of the platform.
  2. “Content” means and includes text, images, videos, audio, software, graphics, logos, trademarks, and any other materials available on the platform.

 

 

  1. TERMS OF USE

 

  1. By accessing, registering, or using our online coaching platform, Student agree to comply with and be legally bound by these Terms of Use, as well as any applicable policies, guidelines, or rules referenced herein or available on the Platform.
  2. If Student do not agree to these Terms of Use or any subsequent modifications, Student must immediately cease using the Platform. Students continued use of the Platform constitutes Students’ acceptance of these terms and any changes made to them.

 

  1. In order to access certain features of the Platform, Student may be required to create an account. By registering for an account, Student agree to provide accurate, complete, and up-to-date information during the registration process. Student are responsible for ensuring that all information provided is accurate and current.
  2. Student acknowledge and agree that Student are solely responsible for maintaining the confidentiality of Students’ account credentials, including Students’ username and password. Student are also responsible for all activities that occur under Students’ account, whether authorized or not.
  3. If Student believe Students’ account credentials have been compromised or notice any unauthorized activity, Student agree to notify us immediately. The Company is not liable for any loss or damage arising from Students’ failure to maintain the confidentiality of Students’ account credentials.

 

 

  1. Permitted Use: Student are authorized to use the Platform solely for the purpose of accessing educational content, interacting with service providers, and engaging in legitimate online activities that align with the intended educational purpose of the Platform. Any use of the Platform must be in compliance with these Terms of Use and applicable laws.
  2. Prohibited Use: Student agree not to engage in any of the following prohibited activities:
  3. Violation of Laws and Regulations: Use the Platform in any manner that violates any applicable local, state, national, or international laws, regulations, or third-party rights.
    1. Unlawful or Harmful Purposes: Use the Platform for any unlawful, harmful, fraudulent, or malicious purposes, including but not limited to distributing viruses or engaging in activities that may harm others.
    2. Interference with Operations: Interfere with or disrupt the normal operation of the Platform, including the Platform’s servers, networks, or security features, or bypass any measures The Company may use to restrict access to the Platform.
  1. Unauthorized Access: Attempt to gain unauthorized access to any part of the Platform, its systems, or any connected networks or services. This includes attempts to hack, spoof, or conduct any form of unauthorized data extraction from the Platform.

 

  1. All content available on the Platform, may be protected by copyright, trademark, and other intellectual property laws. The ownership of such Content is retained by respective licensors.
  2. Student may not copy, reproduce, distribute, modify, adapt, translate, reverse engineer, decompile, disassemble, publicly display, perform, or create derivative works from any of the Content on the Platform without our prior written consent. Unauthorized use of the Content may violate copyright, trademark, and other applicable laws and may result in legal action.
  3. Any use of the Platform that involves the reproduction, distribution, or creation of derivative works from the Content for commercial purposes is strictly prohibited unless expressly authorized by us in writing.

 

 

  1. Certain courses, services, or features available on the Platform may require payment of a fee. By enrolling in such courses or services, Student agree to pay the applicable fees as specified at the time of purchase. All payments are due at the time of transaction and must be made using the accepted payment methods provided on the Platform.
  2. Payments made for courses or services are generally non-refundable, except where explicitly stated otherwise in our Refund Policy. In the event of a dispute or concern regarding a payment, Student agree to refer to the terms outlined in the Refund Policy for further details.
  3. The Company reserves the right to modify pricing, fees, and payment terms at any time. Any changes to the fees or payment policies will be communicated prior to their implementation.

 

  1. The Platform is provided on an “as is” and “as available” basis. The Company makes no representations or warranties, either express or implied, regarding the completeness, accuracy, reliability, timeliness, suitability, or availability of the Platform or any of its content, features, or functionalities.
  2. The Company do not warrant that the Platform will be error-free, uninterrupted, secure, or free from viruses or other harmful components. Additionally, The Company do not guarantee that any defects or issues with the Platform will be corrected in a timely manner or at all.
  3. To the fullest extent permitted by law, The Company disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement of third-party rights. Student acknowledge and agree that Students’ use of the Platform is at Students’ own risk.

 

  1. To the fullest extent permitted by applicable law, The Company shall not be liable for any indirect, incidental, special, consequential, or exemplary damages, including but not limited to, loss of profits, business interruption, loss of data, or any other economic or non-economic damages, arising out of or in connection with:
    1. Students’ use or inability to use the Platform,
    2. Any reliance on the content or services provided through the Platform,
  1. Any issues related to the Platform’s security, functionality, or availability.
  1. In no event shall our total liability to Student for any and all claims, damages, or losses exceed the amount Student have paid, if any, for accessing the Platform during the six (6) months preceding the event giving rise to the claim.
  2. This limitation of liability applies regardless of whether the damages are based on contract, tort (including negligence), strict liability, or any other legal theory, and whether or not The Company was advised of the possibility of such damages.

 

  1. Student agree to indemnify, defend, and hold us, our affiliates, officers, directors, employees, agents, and licensors harmless from and against any and all claims, damages, losses, liabilities, costs, expenses, and legal fees (including reasonable attorneys’ fees) arising out of or in connection with:
    1. Students’ use of the Platform, including any content, services, or features accessed through the Platform,
    2. Any violation or alleged violation of these Terms of Use,
  1. Any conduct that violates applicable laws, regulations, or third-party rights.
  1. This indemnification obligation shall survive the termination or expiration of Students’ use of the Platform and these Terms of Use.

 

  1. Student acknowledge and agree that it is Students’ responsibility to carefully review all promotional, free, or trial materials and content provided on the Platform before making any purchase or commitment. The Company strongly advise Student to thoroughly assess the details of each product or service, including its features, terms, and any potential limitations.
  2. The Company recommend comparing various products, services, or offerings available on the Platform to ensure that Students’ purchase or decision aligns with Students’ needs and expectations. By making a purchase or engaging with the Platform, Student affirm that Student have conducted the necessary due diligence and accept full responsibility for Students’ decisions.

 

 

  1. STUDENT CODE OF CONDUCT

 

2.1. Respect for Others

  1. Students are expected to interact with all members of the Platform community in a manner that reflects respect, professionalism, and dignity. This includes, but is not limited to, the following guidelines:
    1. Respecting Others’ Opinions and Beliefs: Student are expected to engage in discussions and interactions in a manner that acknowledges and values diverse perspectives, opinions, and beliefs.
    2. Using Appropriate Language: All communications, whether verbal or written, must be respectful, professional, and free of offensive, inappropriate, or discriminatory language.
  1. Respecting Others’ Intellectual Property: Student must respect the intellectual property rights of others by refraining from using, reproducing, or distributing any content, materials, or work without proper authorization or attribution.
  1. Failure to comply with these expectations may result in disciplinary action, including but not limited to suspension or termination of access to the Platform.

 

2.2. Academic Integrity

  1. Students are expected to uphold the highest standards of academic integrity and adhere to the Platform’s Academic Integrity Policy. This includes, but is not limited to, refraining from cheating, plagiarism, falsification of documents, or any other actions that undermine the academic process or the integrity of the educational environment.
  2. Any violation of the Academic Integrity Policy will result in disciplinary action, which may include, but is not limited to, warnings, suspension, or permanent removal from the Platform. Each violation will be investigated thoroughly, and appropriate measures will be taken in accordance with the severity of the offense.
  3. By using the Platform, Student acknowledge and agree to adhere to these standards and understand the consequences of any violations.

 

2.3. Platform Etiquette

  1. To maintain a positive and productive learning environment, students are expected to adhere to the following etiquette when using the Platform:
    1. Follow Guidelines and Instructions: Student must comply with the guidelines, instructions, and expectations provided by tutors, coaches, and the Platform administrators. This ensures a structured and effective learning experience for all participants.
    2. Engage in Relevant Discussions: Active participation in online discussions is encouraged; however, all contributions should remain relevant to the course or educational content. Off-topic conversations or irrelevant comments should be avoided to maintain focus and professionalism.
  1. Failure to adhere to these principles may result in disciplinary action, including but not limited to warnings or suspension from the Platform.

 

2.4. Communication

  1. Students are expected to maintain clear, professional, and respectful communication with tutors, coaches, and peers at all times. This includes:
    1. Clear and Respectful Communication: All interactions, whether verbal, written, or digital, should be conducted in a manner that is courteous, constructive, and appropriate. Disrespectful, offensive, or inappropriate language will not be tolerated.
    2. Timely Responses: Students should respond to messages, notifications, and communication from tutors, coaches, or peers within a reasonable timeframe. Timely communication is essential for maintaining the flow of learning and collaboration on the Platform.
  2. Failure to maintain respectful and timely communication may negatively impact Students’ learning experience and could result in corrective actions, as deemed necessary by the Platform administrators.

 

2.5. Confidentiality

  1. Students are required to maintain strict confidentiality regarding any personal or sensitive information shared on the Platform. This includes, but is not limited to:
    1. Personal Information: Student must not disclose any personal information about Students’ self or others, including contact details, financial information, or private academic data, unless expressly authorized or required for legitimate educational purposes.
    2. Sharing of Others’ Information: Student are prohibited from sharing, disclosing, or disseminating the personal details or confidential information of others without their prior consent. This includes any information shared by tutors, coaches, peers, or other users of the Platform.
  2. Failure to adhere to this confidentiality policy may result in disciplinary actions, including potential suspension or removal from the Platform.

 

2.6. Consequences of Violations

  1. Any violation of the Platform’s Code of Conduct, including but not limited to breaches of these Terms of Use, may result in disciplinary action. The severity of the action taken will be determined based on the nature and extent of the violation. Potential consequences include, but are not limited to:
    1. Warnings: A formal written notice will be issued to inform Student of the violation and remind Student of Students’ responsibilities and obligations.
    2. Temporary Suspension of Platform Access: In cases of more serious or repeated violations, access to the Platform may be temporarily suspended to allow for review or correction of the behavior.
  1. Denial of Refund Rights: If a violation occurs that impacts the services rendered or Students’ relationship with the Platform, Student may lose Students’ right to request refunds, either partially or entirely, as determined by the nature of the violation.
  1. These consequences are in place to maintain a safe, respectful, and productive learning environment for all users of the Platform. The Platform reserves the right to enforce these actions at its discretion.

 

2.7. Reporting Violations

  1. Students are encouraged to report any violations of the Student Code of Conduct or any behavior that undermines the integrity and safety of the Platform community. Reports can be made in a confidential manner and will be handled with the utmost discretion.
    1. Reporting Process: If Student believe there has been a violation of the Code of Conduct, Student should promptly notify the Platform through the designated reporting channels. This can include submitting a formal report to the grievance officer or using any other reporting tools provided on the Platform.
    2. Confidentiality: All reports will be treated as confidential, and Students’ identity will be protected to the greatest extent possible throughout the investigation process.
  1. The Platform encourages a transparent and accountable community, where students can engage in learning without fear of harassment, discrimination, or misconduct. Students’ proactive involvement in reporting violations helps maintain a respectful and safe environment for all.

 

2.8. Authenticity of the study materials/content

  1. Responsibility of Content Providers: Students acknowledge and agree that the study materials, content, or resources provided by tutors, coaches, or institutes on the Platform are the sole responsibility of the respective content providers. Oops! Is not involved in the creation, validation, or endorsement of these materials.
  2. Limitation of Liability: Oops! Does not assume any responsibility or liability for the authenticity, accuracy, or copyright compliance of any materials or content offered by tutors, coaches, or institutes. It is the responsibility of the content providers to ensure that the materials provided are original, legal, and comply with applicable intellectual property laws.
  3. Dispute Resolution: Any legal or intellectual property disputes related to the materials/content provided by the service providers, including but not limited to copyright infringement or authenticity issues, shall be handled directly between the content providers and the users. Oops! Will not be a party to such disputes and shall not be held liable for any claims arising from them.

 

 

  1. ACADEMIC INTEGRITY POLICY

 

3.1. Introduction

  1. Academic integrity is fundamental to maintaining the trust, fairness, and quality of the educational experience. It ensures that all students engage in honest and ethical academic practices and that their work reflects their own understanding and effort. This policy outlines the expectations for students regarding academic integrity, detailing the behaviors considered violations and the consequences that may result from such violations.
  2. By adhering to this policy, students contribute to a culture of integrity and academic excellence, ensuring that their achievements are based on merit and uphold the values of the educational community.

 

 

3.2. Academic Integrity

  1. Academic integrity is essential for maintaining the credibility and quality of the educational experience. It involves upholding the highest standards of honesty, responsibility, and ethical conduct in all academic work. Students are expected to adhere to the following principles of academic integrity:
    1. Active Participation in Courses: Students are required to engage actively and consistently in all course-related activities, including discussions, assignments, and assessments. Engagement ensures a fair and enriching learning environment for all.
    2. Submitting Original Work: All assignments, projects, and assessments must be the result of the student’s own effort. Plagiarism, cheating, or submitting work that is not original is a violation of academic integrity.
  1. Avoiding Disruptions and Inappropriate Behavior: Students are expected to behave respectfully and responsibly during live classes, group discussions, or any other interactive sessions. Disruptive behavior, including but not limited to the use of inappropriate language, harassment, or any form of misconduct, is considered a violation of academic integrity.
  1. By adhering to these principles, students contribute to a fair, trustworthy, and academically rigorous environment for themselves and their peers.

 

3.3. Violations of Academic Integrity

  1. Violations of academic integrity undermine the educational process and are subject to disciplinary action. These violations include, but are not limited to, the following:
    1. Plagiarism: Presenting someone else’s ideas, words, or work as Students’ own without proper attribution or citation. This includes copying from any source, whether it be printed, online, or from another student, and failing to give appropriate credit.
    2. Cheating: Using unauthorized materials, devices, or assistance during assessments, exams, or any academic activity. This also includes copying from other students, using cheat sheets, or accessing prohibited resources during tests.
  1. Collusion: Unauthorized collaboration between students on assignments, projects, or assessments. This includes working together on individual tasks when collaboration is prohibited or submitting joint work as individual submissions.
  1. Violations of academic integrity will be investigated thoroughly, and any confirmed breach may result in disciplinary actions, including academic penalties, suspension, or expulsion.

 

3.4. Consequences of Violations

  1. Violations of academic integrity are taken seriously and will result in disciplinary action, which may vary depending on the severity of the infraction. Possible consequences include, but are not limited to:
    1. Grade Reductions: A reduction in the grade or score of the assignment, exam, or course in which the violation occurred. This may include a zero for the affected work or an overall grade penalty.
    2. Course Failure: In cases of significant or repeated violations, students may receive a failing grade for the entire course, regardless of their overall performance.
  1. These actions are intended to maintain the integrity of the academic process and ensure that all students are evaluated fairly. All violations will be thoroughly investigated, and appropriate disciplinary measures will be taken based on the nature of the infraction.

 

3.5. Reporting Violations

  1. Students, tutors, and instructors are strongly encouraged to report any suspected violations of academic integrity to ensure the fairness and credibility of the learning environment. Reporting is essential for upholding the standards of academic conduct and maintaining the integrity of the educational process.
    1. Reporting Process: If Student suspect a violation of academic integrity, Student should immediately notify the appropriate authority, such as the course instructor, tutor, or the designated academic integrity officer, through the designated reporting channels.
    2. Confidentiality: All reports will be handled with the utmost confidentiality to protect the identity of the reporter. Information will only be shared with individuals involved in the investigation or resolution of the issue.
  1. The Platform or institution values transparency and accountability, and by reporting violations, individuals help ensure that academic integrity is maintained across the community.

 

3.6. Appeals

  1. Students have the right to appeal any decisions or actions taken in response to violations of academic integrity. The appeals process provides students with an opportunity to contest the findings or consequences and ensure that all decisions are fair and just.
    1. Grounds for Appeal: Appeals may be filed if the student believes that the decision was made in error, if new evidence has emerged, or if there were procedural errors during the investigation. Appeals will not be considered based solely on dissatisfaction with the outcome.
    2. Appeals Process: To initiate an appeal, the student must submit a written request to the designated appeals officer or committee, clearly outlining the reason for the appeal and any supporting evidence. The request must be submitted within a specified time frame (e.g., 5 business days) from the date of the decision.
  1. This appeals process ensures that students have an opportunity for due process while maintaining the integrity of academic standards.

 

3.7. Educational Component

  1. To support students in maintaining academic integrity, the platform is committed to providing resources and tools designed to promote understanding and prevent violations such as plagiarism and other forms of academic misconduct. These educational resources will help students develop the skills and knowledge necessary to:
    1. Understand Academic Integrity: The platform will provide materials that define academic integrity and explain its importance within the educational process. These resources will include explanations of key concepts such as plagiarism, cheating, falsification, and collusion.
    2. Avoid Plagiarism and Academic Misconduct: To assist students in avoiding plagiarism and other violations, the platform will offer guides on proper citation practices, academic writing tips, and how to use resources effectively without breaching academic standards.
  1. By providing these resources, the platform aims to equip students with the knowledge and skills necessary to engage in academic work honestly, responsibly, and with respect for intellectual property.

 

 

  1. GRIEVANCE-SOLVING POLICY

 

4.1. Purpose

  1. The purpose of this Grievance-Solving Policy is to establish a clear, transparent, and fair process for addressing and resolving grievances raised by students or aspirants enrolled in our services. This policy is designed to ensure that all concerns, issues, or disputes are addressed in a timely, efficient, and equitable manner.
  2. The Company is committed to providing a platform that fosters a positive and supportive learning environment. The grievance resolution process ensures that students’ rights are protected, their concerns are heard, and their satisfaction is prioritized. By adhering to this policy, The Company aim to maintain trust and confidence in our services, ensuring that any issues are resolved to the best of our ability.

 

4.2. Scope

  1. This Grievance-Solving Policy applies to all students and aspirants enrolled in services or courses offered by registered tutors, coaches, or institutes on the platform. It encompasses grievances related to any aspect of the educational experience, including, but not limited to, the quality of the course material, the conduct of tutors or coaches, technical issues, administrative concerns, or any other matters impacting the student’s learning experience.
  2. The policy ensures that all enrolled individuals have access to a clear, standardized process for reporting and resolving issues, regardless of the nature or source of the grievance. All students, aspirants, and service providers are expected to adhere to this policy to promote a fair and respectful educational environment.

 

4.3. Grievance Definition

  1. A grievance is defined as any formal complaint or concern raised by a student or aspirant regarding the course, tutor, coach, institute, or platform services. This includes, but is not limited to:
    1. Content-Related Issues: Complaints about the accuracy, relevance, or quality of the educational materials, resources, or content provided within the course or program.
    2. Teaching Methods: Concerns related to the teaching style, effectiveness, or approach of the tutor or coach, including issues with clarity, engagement, or instructional delivery.
  1. Technical Difficulties: Problems related to the platform’s functionality, such as access issues, software errors, or difficulties in utilizing the platform’s features that affect the student’s ability to participate in the course.
  1. A grievance can also include any other issues that affect the quality of the student’s learning experience or their interactions with tutors, coaches, institutes, or the platform. The goal is to ensure that all grievances are addressed and resolved fairly and in a timely manner.

 

4.4. Grievance Handling Process

 

  1. Informal Resolution:
  2. The grievance handling process begins with an informal resolution attempt. The Company encourage students or aspirants to first address their concerns directly with the involved parties in a constructive and respectful manner. The informal resolution steps include:
    1. Direct Contact with the Tutor, Coach, or Institute Representative: The student or aspirant should initially reach out to the relevant tutor, coach, or representative of the institute during the scheduled session or at a mutually convenient time. This direct communication allows for the prompt identification of the issue and provides an opportunity for an immediate resolution.
    2. Escalation to Customer Support: If the matter cannot be resolved through direct communication with the tutor, coach, or institute representative, the student or aspirant may escalate the issue to our customer support team. The customer support team will assist in addressing the grievance, facilitating communication between the involved parties, and seeking a resolution to the issue.
  3. The goal of the informal resolution process is to encourage open communication and timely problem-solving at the earliest stage possible. The Company believe that many issues can be resolved through mutual understanding and cooperation.

 

  1. Formal Grievance:
  2. If the grievance remains unresolved after the informal resolution attempt, the student or aspirant may proceed to submit a formal grievance in writing. The formal grievance process includes the following steps:
    1. Submission of Formal Grievance: The student or aspirant should submit a written grievance to the designated grievance officer. The grievance should clearly outline the nature of the complaint, including specific details such as:
      1. A description of the issue or dispute,
      2. The date(s) when the incident(s) occurred,
      3. The specific resolution or action the student is seeking, whether it be a refund, re-assessment, additional support, etc.
    2. Acknowledgment of Grievance Submission: Upon receipt of the formal grievance, the grievance officer will acknowledge the submission in writing within 24 hours. This acknowledgment will confirm the receipt of the grievance and outline the next steps in the process.
  1. The formal grievance process ensures that more complex or unresolved issues are addressed through a systematic investigation, allowing for fair consideration and resolution.

 

  1. Investigation:
  2. Upon acknowledgment of the formal grievance, the grievance officer will begin a comprehensive and impartial investigation to resolve the issue effectively. The steps involved in the investigation process are as follows:
    1. Collection of Relevant Information: The grievance officer will gather all pertinent information related to the grievance. This includes:
      1. Speaking with the student or aspirant who raised the grievance to understand their perspective and collect any supporting documentation.
      2. Consulting the tutor, coach, institute representative, or any other relevant party to gather their side of the story and obtain any supporting materials or evidence.
      3. Reviewing any records, communications, or relevant documents that pertain to the grievance, including course materials, lesson notes, payment records, or technical logs.
    2. Timeliness of Investigation: The grievance officer will complete the investigation within five (5) business days from the date of grievance acknowledgment. This ensures that the matter is addressed promptly and the student receives timely feedback on the resolution process.
  3. The goal of the investigation is to ensure fairness, transparency, and thoroughness in evaluating all facts before determining the appropriate course of action.

 

  1. Resolution:
  2. Upon completion of the investigation, the grievance officer will provide a written response to the student or aspirant, outlining the findings of the investigation and the proposed resolution. The response will include the following:
    1. Findings of the Investigation: A clear summary of the investigation, including the evidence gathered, the conclusions drawn, and the rationale behind the grievance officer’s decisions. The findings will ensure transparency and provide the student with a full understanding of how the issue was addressed.
    2. Proposed Resolution: Based on the findings, the grievance officer will propose a resolution to the grievance. If the grievance is upheld, appropriate corrective actions will be taken to rectify the issue. These actions may include, but are not limited to:
      • Refund of Fees: If applicable, a full or proportionate refund of fees paid by the student will be issued, in accordance with the nature of the grievance.
      • Additional Tutoring or Support: The student may be offered additional tutoring, coaching, or support to address the issue and improve the learning experience moving forward.
      • Disciplinary Action: If the grievance involves misconduct or failure by the tutor, coach, or institute, disciplinary action may be taken, which could range from a warning to suspension or termination of services.
      • Modifications to Course Content or Delivery: If the grievance relates to the course content, teaching methods, or delivery format, appropriate changes may be made to improve the learning experience for current or future students.
      • Platform Enhancements: If the grievance highlights issues with the platform’s functionality or usability, the platform’s features or processes may be updated to better serve students and ensure a more effective educational experience.
    3. The resolution aims to address the concerns raised by the student in a fair and timely manner, with the goal of improving the overall quality of the learning experience and maintaining a positive educational environment.

 

  1. Appeal:
  2. If the student or aspirant is dissatisfied with the resolution provided by the grievance officer, they have the right to submit an appeal. The appeal process is as follows:
    1. Submission of Appeal: The student may submit a formal appeal in writing to the designated grievance officer or team head within two (2) business days of receiving the resolution. The appeal must clearly state the reasons for dissatisfaction with the resolution and may include any additional supporting information or evidence.
    2. Review of Appeal: Upon receipt of the appeal, the grievance officer or team head will review the case thoroughly, considering the initial grievance, the investigation findings, the proposed resolution, and the student’s grounds for appeal. The officer or team head may consult with relevant parties to ensure that all aspects of the grievance are reconsidered.
  1. The appeals process ensures that students have an additional layer of review if they feel the initial resolution was insufficient, providing a fair and transparent means for reconsidering the case.

 

4.5. Timeframes

  1. To ensure a timely and efficient resolution of grievances, the following timeframes will be adhered to throughout the grievance and appeals process:
    1. Grievance Resolution: Every effort will be made to resolve the grievance within seven (7) business days of receiving the initial grievance. This includes the acknowledgment, investigation, and determination of the grievance, ensuring that the student’s concerns are addressed promptly.
    2. Investigation: The investigation into the grievance will be completed within five (5) business days from the acknowledgment of the grievance. This allows the grievance officer to collect necessary information, conduct a thorough investigation, and reach a fair conclusion in a timely manner.
  1. Refund Processing: In the event that a refund is deemed necessary as part of the grievance resolution or appeal outcome, Oops! Will issue the refund to the respective student(s) within seven (7) business days from the date of resolution. This ensures that students receive any financial reimbursements in a timely manner.
  1. These timeframes are designed to provide clarity and assurance to students, ensuring that all grievances and appeals are addressed in a prompt and efficient manner, without unnecessary delays.

 

4.6. Confidentiality

  1. All information pertaining to the grievance process, including but not limited to the details of the grievance, the investigation, and any communications between the parties involved, shall be treated as strictly confidential. Such information will only be disclosed to individuals or entities directly involved in the resolution of the grievance, and only to the extent necessary for the resolution process.
  2. The grievance officer, customer support team, and all other individuals engaged in handling the grievance shall be bound by confidentiality obligations to ensure the privacy and protection of all parties involved. Any violation of confidentiality obligations shall be subject to disciplinary action in accordance with applicable policies and regulations.
  3. Confidentiality shall be upheld throughout the grievance process and for a reasonable period following its conclusion, except where disclosure is required by law or expressly authorized by the parties involved.

 

4.7. Policy Review

  1. This policy shall undergo regular reviews and updates to ensure its continued effectiveness, relevance, and compliance with applicable laws, regulations, and best practices. The review process will be conducted at least annually, or more frequently if necessary, to address any changes in legal requirements, operational procedures, or the needs of stakeholders. Any updates or revisions to the policy will be communicated promptly to all relevant parties.
  2. Additionally, the policy will be assessed periodically to evaluate its impact on the grievance resolution process, ensuring it remains responsive to the needs of students and other stakeholders. In the event of significant amendments, these shall be implemented in accordance with the prevailing legal framework.

Any legal matters or disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts in Ahmedabad, Gujarat. Such matters will be governed by and construed in accordance with the laws of the state of Gujarat.

 

 

  1. OTHER TERMS
  1. The Company accept payments through a variety of secure online payment methods, including credit/debit cards, net banking, UPI, and other digital payment gateways available on our Platform.
  2. All payment processing is carried out through trusted third-party payment providers to ensure the security, confidentiality, and integrity of transactions. These payment providers comply with industry standards for secure payment processing and data protection.
  3. The available payment methods may vary depending on the user’s location and the options provided on the Platform at the time of payment. The Company may update or modify the accepted payment methods periodically, and users will be notified of any significant changes.
  4. Users are responsible for ensuring that the payment details provided are accurate and up to date.

 

5.2. Billing & Invoicing:

  1. Upon successful completion of payment, users will receive an electronic invoice via email. The invoice will include all relevant details such as the payment amount, service description, applicable GST charges (if any), payment method, transaction reference number, and the date of payment.
  2. The invoice will be sent to the registered email address provided by the user at the time of registration. It is the user’s responsibility to ensure that their email address is up to date.
  3. In the event that the user does not receive the invoice within a reasonable time after the payment is processed, they are advised to contact customer support for assistance.

 

5.3. GST Compliance:

  1. GST Registration: The Company is fully compliant with Goods and Services Tax (GST) regulations. Accordingly, all services provided on our Platform are subject to the applicable GST rates, as determined by the relevant laws and regulations.
  2. GST Invoicing: A GST-compliant invoice will be issued for each payment made through the Platform. If users wish to claim an input tax credit, they are required to provide their valid GSTIN (Goods and Services Tax Identification Number) during the payment process. Users are responsible for ensuring that the GSTIN provided is accurate, up to date, and corresponds to their registered business entity.
  3. GST Applicability: GST will be levied at the prevailing rate on all taxable services rendered through our Platform. The applicable GST rate will be clearly indicated on the invoice, and any changes to the tax rate, as mandated by the government, will be automatically reflected in future invoices. Users are encouraged to stay informed about the current GST rates and any updates to the tax regulations.

 

5.4. User Responsibilities:

  1. Users are required to provide accurate and complete information during registration and while making payments. This includes personal, billing, and tax details (such as GSTIN). Failure to provide correct information may result in issues with processing payments, invoices, or GST credits.
  2. Users are responsible for adhering to all relevant tax laws, including but not limited to GST, TDS (Tax Deducted at Source), and any other statutory levies that may apply based on their geographic location and the services they avail. Our Platform may assist with necessary documentation; however, users are ultimately responsible for fulfilling their tax obligations.

      5.5. Changes to Policy:

  1. The Company reserve the right to modify, update, or amend this Payment Policy at any time, in our sole discretion, to reflect changes in legal requirements, business practices, or other operational needs.
  2. In the event of any material changes, users will be notified either through email or via prominent notices on our Platform. It is the responsibility of the user to regularly review this Payment Policy to stay informed about any updates, modifications, or amendments. Continued use of the Platform after such changes constitutes acceptance of the updated policy.

              

           5.6. Privacy Policy

  1. Introduction The privacy and protection of Students’ personal information are critical to us. Our Privacy Policy outlines how The Company collect, use, and protect Students’ personal data. By using the Platform, Student agree to the terms outlined in our Privacy Policy.
  2. Data Collection & Usage the Company collect personal information such as Students’ name, email address, payment information, and any other data provided during registration. This information is used for user identification, communication, processing payments, and improving the platform experience.
  3. Data Protection The Company implement appropriate technical and organizational measures to protect Students’ personal data from unauthorized access, alteration, or destruction. However, Student acknowledge that no method of transmission over the internet or method of electronic storage is 100% secure.
  4. Third-Party Sharing the Company do not sell or rent Students’ personal data to third parties. However, The Company may share Students’ information with service providers who assist us in operating the Platform or fulfilling services, such as payment processors or email service providers, subject to their privacy practices.
  5. User Rights Student have the right to access, correct, or delete Students’ personal information held by us, subject to applicable laws.

 

5.7. Force Majeure

  1. Definition Neither party shall be liable for any failure or delay in performing their obligations under these Terms of Use if such failure or delay is caused by events beyond their reasonable control, including but not limited to natural disasters, wars, acts of government, labour strikes, or technical failures.
  2. Notification In the event of a force majeure, the affected party must promptly notify the other party and make reasonable efforts to mitigate the impact of the event.

 

5.8. Amendment and Termination

  1. Amendment of Terms The Company reserve the right to amend or modify these Terms of Use at any time. Any changes will be effective immediately upon posting on the Platform, and users will be notified of the changes.
  2. Termination of Account the Company may suspend or terminate Students’ account if Student violate these Terms of Use, engage in unlawful activities, or if The Company decide to discontinue or modify the Platform. Student may also terminate Students’ account at any time by notifying us in writing. Upon termination, access to the Platform will be revoked, and any outstanding payments or obligations must be settled.

 

5.9. User Content

  1. Ownership of Content Users retain ownership of any content they submit to the Platform, including but not limited to feedback, comments, or study materials. By submitting content, Student grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, distribute, and display the content in connection with the operation of the Platform.
  2. Prohibited Content Users must not upload, share, or transmit any content that:
    1. Violates intellectual property rights
    2. Contains harmful, offensive, or illegal material

The Company reserve the right to remove or modify any content that violates these terms.

 

  1. DISPUTE RESOLUTION AND LIMITATION OF LIABILITY

That the student is aware that he/she is using the platform for the purpose of ease of learning and gaining knowledge and expertise and that the platform is acting as a medium to approach / connect the tutor. Further, the student acknowledges that in case any disputes arises between a Tutor and a Student, whether related to the services provided, payments, conduct, or otherwise, then it is agreed that any legal action that may be taken by either of the parties on each other as the case may be, shall be on the tutor and that the platform shall not be responsible for any loss or damage or mental harassment which may be experienced by the student / tutor as the case may be, during or after enrolling the courses / services as offered by the platform.

 

The platform acts solely as an intermediary and facilitator of the connection between Tutors and Students. It is not a party to any agreement, transaction, or dispute that may arise between the Tutor and the Student. As such, the platform is not responsible for any actions, conduct, or legal claims that result from the interaction between the Tutor and the Student.

 

The platform shall not be liable for any damages, losses, claims, or expenses arising from or related to any dispute, including legal fees and other costs incurred as a result of a legal action taken by either the Tutor or the Student.

 

While the platform may provide mediation or conflict resolution services at its discretion, it is not obligated to do so, and such mediation will not impose any legal obligations or responsibilities on the platform.

By using the platform, Students acknowledge and agree to these terms, including the waiver of any claims against the platform arising from disputes between the parties.

  1. Links to external websites / portals

 

  1. At some places in this Website, you shall find links to other websites/portals. oops study is not responsible for the contents and reliability of the linked websites and does not necessarily endorse the views expressed in them.
  2. Please be aware that oops study sometimes contains links to other sites that are not governed by this privacy policy. Visitors to Our Site may be directed to third-party sites for more information, such as advertisers, blogs, content sponsorships, vendor services, social networks, etc. (we will not be responsible for any such extensions)
  3. oops study makes no representations or warranties regarding how your information is stored or used on third-party servers. We recommend that you review the privacy statement of each third-party site linked to Our Site to determine their use of your personal information.